Privacy Policy

1. Information We Collect

When you request a quote or confirm a booking, we collect personal information that is essential for scheduling your transfer safely:

• Contact Details: Your name, email address, and phone number (optional, but helpful for WhatsApp coordination).
• Journey Information: Pickup location, drop-off destination, travel date, passenger count, and preferred vehicle.
• Flight Tracking Data: Flight arrival number and time, used specifically to monitor delay statuses automatically.
• Special Requests: Information about child seats, surfboards, extra luggage, or itinerary stops.

2. How We Use Your Data

We process your personal information strictly for logistics and communication:

• Calculating and emailing your fixed-price quote.
• Assigning your booking to an approved driver in our network and sharing pickup details (your name, destination, date, flight number) with that driver.
• Sending reservation updates, confirmations, and coordination messages.
• Improving our website performance, layout flow, and customer care offerings.

3. Data Protection & Security

We employ industry-standard security measures (SSL/HTTPS encryption) to ensure your data is secure. Your information is protected against unauthorized access, alteration, disclosure, or destruction. We do not store sensitive payment card details, as payment is handled directly in person with your driver (cash) or through secured bank transfer links if requested.

4. Zero Third-Party Selling Policy

We value your trust above all else. We will never sell, rent, trade, or distribute your email address, phone number, or travel itinerary details to third-party companies for advertising or promotional purposes. Your data is only shared with the specific driver scheduled to manage your route.

5. Cookie Usage & Analytics

Our website uses minor functional cookies to remember details such as layout preferences or form choices. We may also use Google Analytics to collect anonymous traffic statistics (pages visited, site duration, mobile-vs-desktop ratios) to help optimize site load times and usability.

6. Your Passenger Rights

You have the right to request access to the information we hold about you, request corrections to erroneous details, or ask us to completely delete your contact records from our database after your transfer is completed. Please write to us at info@abudhabieveningdesertsafari.com to initiate any data request.